Privacy policy

This Part 1 of the privacy policy was last modified on August 27th 2019.

This Part 2 of the privacy policy was last modified on August 27th 2019.

ANNEX 1 – PERSONAL INFORMATION YOU PROVIDE TO US
CATEGORY OF PERSONAL INFORMATION
HOW WE MAY USE IT
LEGAL BASIS FOR THE PROCESSING
RECIPIENTS OF PERSONAL INFORMATION
Contact information that you provide to us when you subscribe to the Abstract Service, such as your name and e-mail address.
We may use this information to set up and authenticate your account
If you are the Customer, the processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you.

If you subscribe to the Abstract Service on behalf of a Customer, the processing is necessary for the Customer’s legitimate interests, namely setting up and administering the Customer’s account.

We may share this information with the following:

  • our subscription management service provider, in order to enable us to charge you or the Customer, and manage your or the Customer’s subscription to the Abstract Service;
  • our cloud hosting provider;
  • our customer support platform provider, in order to communicate with you and deal with your requests.
We may use this information to deal with enquiries and complaints made by you relating to the Abstract Service.
The processing is necessary for our legitimate interests, namely administering the Abstract Service, and for communicating with you effectively to respond to your queries or complaints.
We may use this information to communicate with you, including sending service-related communications.
If you are the Customer, the processing is necessary for the performance of a contract with you.

If you subscribe to the Abstract Service on behalf of a Customer, the processing is necessary for our legitimate interests, namely providing service related information and updates.
We may use this information to send you unsolicited marketing communications in accordance with your preferences.
We will only use your personal information in this way to the extent you have given us consent to do so.
Payment and transaction information, such as your credit card, payment authentication code, billing address, and other information such as the groups and accounts you set up on the Abstract Service.
We may use this information to process the payments you make through the Abstract Service.
If you are the Customer, the processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you.

If you subscribe to the Abstract Service on behalf of a Customer, the processing is necessary for our legitimate interests, namely billing the Customer in respect of their use of the Abstract Service.
We may share this information with our subscription management service provider, in order to enable us to charge you or the Customer, and manage your or the Customer’s subscription to the Abstract Service.
Chat, comments and opinions. When you contact us directly, e.g. by email or phone, we will record your comments and opinions.
We may use this information to address your questions, issues and concerns.
The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns.

We may share this information with:

  • our customer support platform provider, in order to communicate with you and deal with your requests;
  • our survey and feedback platform provider, in order to obtain feedback and comments from you about the Abstract Service.
We may use this information to develop new products and features available through the Abstract Service or otherwise improve the Abstract Service.
The processing is necessary for our legitimate interests, namely developing and improving the Abstract Service.
Your preferences, such as preferences set for notifications, marketing communications, how the Abstract Service is displayed and the active functionalities on the Abstract Service.
We use this information to provide notifications, send news, alerts and marketing communications and provide the Abstract Service in accordance with your choices.
The processing is necessary for our legitimate interest, namely ensuring each user receives the correct marketing and other communications, and that the Abstract Service is displayed in accordance with users’ preferences.

We may share this information with:

  • our subscription management service provider, in order to charge you or the Customer in accordance with your billing preferences;
  • our cloud hosting provider;
  • our customer support platform provider, in order to receive and document your preferences.
We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented.
The processing is necessary for compliance with a legal obligation to which we are subject.
All personal information set out above.
We may use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Abstract Service, to communicate with you, to monitor and improve the Abstract Service and business, and to help us develop new products and services.
The processing is necessary for our legitimate interests, namely to administer and improve the Abstract Service.
ANNEX 2 – PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
CATEGORY OF PERSONAL INFORMATION
HOW WE MAY USE IT
LEGAL BASIS FOR THE PROCESSING
RECIPIENTS OF PERSONAL INFORMATION
Approximate location information. Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may however help us determine an approximate location.
We may use information you provide to us about your location to inform and plan our marketing strategy and to monitor and detect fraud or suspicious activity in relation to your or a Customer’s account.
The processing is necessary for our legitimate interests, namely informing our direct marketing strategy and monitoring fraud.

We may share this information with:

  • our data analytics providers, in order to create aggregate statistics and data for our research and development;
  • our cloud hosting provider;
  • our data aggregation and integration services provider, in order to facilitate the interaction of our analytics platforms; and
  • our customer support platform provider, in order to optimize our customer support and messaging service.
We may use this information to tailor how the Abstract Service is displayed to you (such as the content that is provided to you through the Abstract Service and/or the language in which it is provided to you).
The processing is necessary for our legitimate interest, namely tailoring the Abstract Service so that it is more relevant to our users.
Information about how you access and use the Abstract Service. For example, how frequently you access the Abstract Service, the time you access the Abstract Service and how long you use it for, the approximate location that you access the Abstract Service from, whether you access the Abstract Service from multiple devices, and other actions you take on the Abstract Service.
We may use information about how you use and connect to the Abstract Service to present the Abstract Service to you on your device.
The processing is necessary for our legitimate interests, namely to tailor the Abstract Service to the user.
We may use this information to determine products and services that may be of interest to you for marketing purposes.
The processing is necessary for our legitimate interests, namely to inform our direct marketing.
We may use this information to monitor and improve the Abstract Service and business, resolve issues and to inform the development of new products and services.
The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Abstract Service and to improve the Abstract Service generally.
Log files and information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the Abstract Service. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the Abstract through the device, your mobile network, your IP address and your device’s telephone number (if it has one).
We may use information about how you use and connect to the Abstract Service to present the Abstract Service to you on your device.
The processing is necessary for our legitimate interests, namely to tailor the Abstract Service to the user.
We may use this information to determine products and services that may be of interest to you for marketing purposes.
The processing is necessary for our legitimate interests, namely to inform our direct marketing.
We may use this information to monitor and improve the Abstract Service and business, resolve issues and to inform the development of new products and services.
The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Abstract Service and to improve the Abstract Service generally.