Trouble with Projects and syncing

What to do when Abstract is out of sync

If you’ve noticed Abstract is out of sync, try these troubleshooting steps:

  1. Logout of Abstract.
  2. Restart your computer.
  3. Relaunch Abstract and login.
  4. Click Retry from the syncing menu.
  5. From the syncing menu, use ••• and select Restart Incomplete.
  6. Commit or discard uncommitted changes on your computer(s).

After these steps, go to Help > Save Debug Report… to send us your debug report. Let us know the name of the organization, project, and branch where you’re experiencing trouble.

If you do this within ~3 minutes of trying the above steps, any errors causing the syncing issues should show up in the report. From there, we can offer customized troubleshooting steps based on what’s happening.