Sr. Manager, Sales and Marketing Operations

US-based remote

About Abstract

Abstract is a design workflow platform for teams to version, manage, and collaborate on Sketch files. Since launching in July 2017, over 5,000 design teams across 75 countries have adopted Abstract, including teams from Microsoft, Cisco, Intuit, Salesforce, Instacart, OpenTable, and more. 

At Abstract, we are actively working to build a diverse and inclusive organization. Here, diversity includes age, economic class, educational background, ethnic variance, familial status, gender, gender expression, gender identity, marital status, national origin, religious affiliation, sex, sexual orientation, transgender status, or veteran status.

Abstract is headquartered in San Francisco but many of our teams and roles are remote-first (US-based only at this time). If you have a passion for rolling up your sleeves, building new programs, and have a strong, team-player mentality, we’d love to hear from you!

Abstract is looking for a Senior Manager, Business Systems who has experience building infrastructure, measurement, and integrating technology capabilities for hyper-growth B2B SaaS organizations. You will focus on ensuring our customer-facing teams have the systems and processes in place to support their efforts around marketing, sales, account management, and support.

What You'll Do:

  • Understand GTM processes that span across departments; implement, build and maintain our robust set of integrations and tools (such as Salesforce, Marketo, Zendesk, and others) to support the ability of our customer-facing teams to execute our GTM strategy and associated cross-functional processes and workflows
  • Direct technical aspects of key customer systems (Marketo, Salesforce, Bizible, Zendesk, Recurly amongst others); optimize the technology and work with our data analytics team to build the data processes that fuel accurate and timely business intelligence
  • Partner with our Marketing and Sales teams to define a holistic lead, contact, and account management strategy that supports data unification and access across our internal systems, enforces governance, enables measurement, and ensures data quality and hygiene in our CRM database
  • Maintain documentation on all key system configurations, integrations, and processes
  • Manage a team of technology and operations staff to help administer and maintain key systems such as Salesforce and Marketo
  • Partner with marketing and sales leaders to ensure end-to-end lead/account management (lead to revenue) visibility
  • Create scalable and relevant training and documentation for various team members in Marketing, Sales, Account Management, and Support to ensure they are comfortable with our systems and processes
  • Function as the technical expert on marketing attribution and sales pipeline reporting; develop, maintain and improve dashboards to track key success metrics for various teams and executive leadership
  • In partnership with our Data Analytics, Finance, Product, and Engineering teams, constantly look for ways to improve our technology stack and integrate data silos with a build over buy mentality

What You'll Bring:

  • Significant experience with Salesforce and Marketo required; experience with Zendesk, Bizible, Recurly a plus
  • 5 -7+ years of marketing, sales, and customer operations experience in a B2B Saas, high-growth environment 
  • 2+ years of people management experience
  • Experience in a hybrid self-serve & sales-driven business model ideal
  • Ability to communicate advanced technical concepts to non-technical audiences, navigate ambiguity, and manage competing priorities
  • Extensive background in data management, inclusive of database unification, compliance, governance, quality, and measurement
  • Ability to identify opportunities to maximize demand creation, pipeline contribution, and sales opportunity acceleration.

Benefits

At Abstract, we offer resources that emphasize personal and familial wellbeing. We provide 99% healthcare coverage, including dental, vision, and life insurance. We offer 10 weeks parental leave, unlimited paid-time off, and flexible working arrangements. Additional perks include dependent care and health care FSA as well as commuter benefits for SF office employees.
 
To help employees plan for the future, we're able to offer competitive pay and a 401k.
 
We are a distributed team and we are able to offer US-based remote employment for most roles. We offer travel opportunities for company meetings, team meet-ups, and the occasional conference.

Notes

Though we're a distributed team, we're currently only able to hire US-based candidates.
 
As part of our security protocols, offers are contingent on the successful completion of a background check.